The What, Where, How, Why and When of Gathering Actionable Feedback
by Matt Champagne
Note: The Kirkpatricks became aware of Matt's work with the introduction of his book, The Survey Playbook. They found the adviceto be effective as well as practical to apply, serving as good real-worldadvice for surveys that get the information you need.
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This is the questionnaire equivalent of strangers passing on a path. One says, “How you doin’?” and the other responds, “Good.” Neither party expects anything substantive to be said. We should likewise expect almost no meaningful information to be exchanged when respondents are prompted in this manner. Here are five ways to improve your open-ended comment prompts in order to gather actionable feedback and dramatically increase the number of responses.
Another colleague has attended a training course and is now referring his peers.
How do you respond to these types of training requests and generated buzz about particular programs? What if the offerings do not fit into the larger development plan?
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