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Kirkpatrick Quick Tip #38

XSmall TIPMost training professionals are very caring and giving people; this is why they go into training.

Reading many evaluation forms, however, one might get the impression that trainers care more about what people think of them than if participants obtained valuable knowledge and skills.

Look at the typical evaluation form, and you will see questions like these:

  • The instructor was knowledgeable.
  • The instructor held my attention.
  • I would recommend this facilitator to others.
  • I would attend another program taught by this facilitator.

Is it really all about the trainer or facilitator? We don't think so. While a question or two to check facilitator quality is appropriate, there need not be an entire section about the instructor. Additionally, all survey questions should be phrased in learner-centric terms.

To learn how to create evaluation questions that get thoughtful and meaningful responses from participants, click below.

Click here to download the article

Additional resources:

Avoid the Allure of Training Activity

Kirkpatrick Four Levels™ Evaluation Certification Program

Kirkpatrick Four Levels™ Evaluation Certificate Program

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Actions: Permalink | Comments (3) |


Wednesday, November 9, 2011 1:25 PM
Your information on evaluations is perfectly timed for me. I don't like the normal questions asked after a seminar or workshop, and you certainly provided me with another way of looking at evaluations.

Thank you.
Wednesday, November 9, 2011 4:36 PM
Great resource. I will surely try it in our after trainning evaluation surveys.
Thursday, November 10, 2011 9:45 AM
Lucky me, I work in-house for a large organisation so it's transfer of knowledge that I aim to measure. I'll still be around in 6 months and I might even see some evidence of improved performance.
If I were a self-employed training provider, my survival in business might push me towards harvesting praise. It's wasted effort for everybody else, but it gets me my next commission.
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