Saturday, October 21, 2017
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Welcome to the Kirkpatrick Partners blog, where we strive to share the most pertinent training and evaluation related tips and thoughts each week. Please check back often, or simply subscribe to our RSS feed to be sure you never miss an update.

Entries for September 2014

Each year, the Valley of the Sun Chapter of the Association for Talent Development (ATD, formerly ASTD) hosts the Don Kirkpatrick scholarship competition in conjunction with Kirkpatrick Partners.

The purpose of the scholarship is to provide members of the local ATD-VOS community the opportunity to enhance their effectiveness and business impact by learning and applying the Kirkpatrick Model for evaluating training programs.

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I believe that technology is rapidly and deliberately on a quest to makeMirror 3 genuine human interaction obsolete. What remains of the human element increasingly seems to involve walking avatars rather than thinking, feeling human beings. My frustration is that many are going down without a fight.

We are becoming a scripted society on the way to avatar status. Have you noticed that when you say, "thank you" to people, they say "thank you" right back instead of "you're welcome"?

Have you noticed that people text and email instead of picking up the phone to call someone?

Have you noticed that customer call queues are getting increasingly difficult to get out of?

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The What, Where, How, Why and When of Gathering Actionable Feedback
by Matt Champagne

Note: The Kirkpatricks became aware of Matt's work with the introduction of his book, The Survey Playbook. They found the adviceto be effective as well as practical to apply, serving as good real-worldadvice for surveys that get the information you need.

One of the most frequent frustrations I hear from instructors is that the comments students provide on the evaluation forms are vague, irrelevant and too few in number. This lack of meaningful feedback prevents the instructor from learning what went well and from making necessary changes. Too often, this happens because of open-ended comment boxes on the evaluation form that look like this:

Write your comments in the box below:

This is the questionnaire equivalent of strangers passing on a path. One says, “How you doin’?” and the other responds, “Good.” Neither party expects anything substantive to be said. We should likewise expect almost no meaningful information to be exchanged when respondents are prompted in this manner. Here are five ways to improve your open-ended comment prompts in order to gather actionable feedback and dramatically increase the number of responses.

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iStock_000008396384XSmall 2A non-training colleague enters your office and starts talking about an "amazing" seminar that she wants to attend because she heard that it is "full of great info."

Another colleague has attended a training course and is now referring his peers.

How do you respond to these types of training requests and generated buzz about particular programs? What if the offerings do not fit into the larger development plan?

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Announcing 2018 Kirkpatrick Programs with Savings
October 18, 2017

Registration is now open for public, U.S.-based 2018 bronze and silver Kirkpatrick certification programs. Click for details and early bird savings.

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Have You Read Kirkpatrick's Four Levels of Training Evaluation Yet?

October 3, 2016

What a success our book, Kirkpatrick's Four Levels of Training Evaluation, has been! It's consistently ranked in the top 25 of the Training books section on Amazon. Discover a complete blueprint for implementing the model in a way that truly maximizes business results. And delve into Jim and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful methodology that melds people with metrics.

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