Saturday, September 19, 2020

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Quick Tips

 

These days, I am often faced with issues related to the four levels and life in general that require guidance. While it has been three years since I last saw my dad, it has only been three days since I last talked to him. 

I am thankful that I have wise and caring colleagues and friends who help me find answers, or at least partial answers. Frequently, I turn to the writings, shadows and memories of my dad for further advice. As I reflect back on his life and passing, he is still teaching and helping me. I thought it would be fitting for me to share a couple of those lessons with you.

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How do you advance and transform your career?

Take this quiz to see if you are making colossal training strategy mistakes that could threaten your career.

Once you finish the quiz, read on to see what the preliminary results say. 


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Our 2015 ATD Valley of the Sun Don Kirkpatrick Scholarship winner, Marta Wilmoth, has been successfully implementing her new training program for Macy's over the past year. 

The success of Marta's program led to an improved Customer Effort Score. Macy's Customer Effort Score is a metric to measure customer service satisfaction with one single question. The underlying thought is that service organizations create loyal customers by reducing customer effort. 

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When a facilitator finishes up their program, they usually distribute evaluation forms. Participants complete the forms, place them in a designated location and leave. The facilitator flips through the forms to make sure the comments are positive and then files them in a folder. 

Does this scenario sound familiar? 

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Are you stuck when it comes to creating and demonstrating the value of your training programs? Our cat Attila got stuck as well.

Here are some ideas to free yourself. 

 

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Starting with the end in mind is critical to any and every training program.

Attila, one of the Kirkpatricks' cats, had no problem defining his top of the mountain when he got a new scratching post. Instead of simply standing on the ground to groom his claws, he climbed to the top of it and started his exploration from there.

Take a page out of Attila’s book -- the next time you receive a training request, climb to the top of the mountain and discuss how it relates to the highest-level goals of your organization.

 

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Are you being asked to create or deliver training that "works," meaning it provides measurable performance improvement and enhances organizational results? 

You are not alone.

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Jim and Wendy Kirkpatrick have two cats, Dena and Atilla. Many times, they watch their cats and see similarities to the challenges that people have with training evaluation.

This new series follows their cats, and photos of them in sticky situations, mirroring many situations in which training professionals find themselves. 

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