“And Ye Shall Know the Truth, and the Truth Shall Make You Free”

June 20, 2012

Kirkpatrick Quick Tip Vol. 2 #16

“And ye shall know the truth, and the truth shall make you free” is etched in the granite wall of the U.S. Central Intelligence Agency (CIA) Langley headquarters in the Washington, D.C. area.

Applied to training evaluation, this statement means that the focus should be on discovering and uncovering the truth along the four levels path. This counters the common practice of using Level 1 and 2 evaluation primarily to validate trainers and provide them with praise.

Action points:

  • Count how many questions in your post-program evaluation form are about the trainer or training delivery.
  • Check the phrasing of your questions to see if it leads the participant to answer them favorably.

The CIA also provides the phrase “actionable intelligence.” Asking the right questions will provide data that gives us information we need (intelligent) upon which we can make good decisions (actionable).

Action points:

  • Write out the specific purpose or action for each evaluation question you ask. (If you can’t determine what it is, consider eliminating the question.)
  • Audit the degree to which the specific actions or follow-throughs are occurring.

Taking the lead provided by the CIA will add purpose and credibility to your evaluation forms and activities, and lead you to increase the organizational value of your training.

Additional resources:

The New World Level 1 Reaction Sheets

Kirkpatrick Four Levels™ Evaluation Certification Program – Bronze Level

Kirkpatrick Four Levels™ Evaluation Certificate Program

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