Do You Translate Competencies Into Expectations?
Do you successfully translate competencies into critical behaviors that shape on-the-job expectations?
Listen as Marion Dakin, an independent trainer and consultant in the UK, explains how she did it with her client.
Click here to listen to the recording (appoximately 8 minutes)
Marion Dakin works with caregivers for older adults. Her task was to ensure that an existing caregiver competency model was interpreted in terms of specific on-the-job behavioral expectations with accompanying support and accountability.
The necessary outcome of Marion’s work was the safeguarding of older adults. In this interview, she explains how they accomplished this result and turned stakeholder skeptics into believers.
About the Presenter
Marion Dakin is an independent trainer and consultant in the UK. She works primarily to help social service agencies better meet the needs of their intended benefactors. For more information about Marion, visit www.mariondakinassociates.com.