“Pull Up a Chair” to Gain Qualitative Data
Kirkpatrick Quick Tip Vol. 2 #14
Metrics provide evidence of program value, but they are not always the best way to discover the truth during training and follow up.
During the training program, the trainer should occasionally close the facilitator’s guide, pull up a chair and simply ask participants how the material is being received.
This is particularly important for difficult content or skills that will be challenging to apply. Here are a few “pull up a chair” (PUC) questions or statements to start an honest conversation:
- Someone tell us what all of this means, in your own words.
- How do you feel about making these changes in your work?
- What kind of support will you need to apply this on the job?
These questions relate to Level 2 confidence. It is also advisable to pull up a chair during Level 3 implementation to ask, “How are things going?”
This is the second in the “Jimisms” quick tip series. If you missed the first one, click here to read it.
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