The Failproof Way to Create Program Results

March 9, 2023

Looking for a failproof way to create program results for your most important initiatives? Use the return on expectations (ROE) method. When done properly, it cannot fail.

Return on Expectations: What a successful training initiative delivers to key business stakeholders, demonstrating the degree to which their expectations have been satisfied

Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and easy to understand, examples of people ignoring it abound. To create ROE, the end is actually the beginning.

In the world of training and development, many workplace learning professionals with the best of intentions embark on designing, developing, and delivering training programs without a clear vision of what is expected as a result of the program. Make sure you are creating ROE by thinking about what you want to accomplish before you begin to design the program.

The Kirkpatrick Model of training evaluation

There also is lack of clarity about what qualifies as a “result” of a training program. To achieve maximum organizational impact, the result should lie at the strategic level for the entire company. Examples include increased sales or profitability in a for-profit company and accomplishment of the organization’s mission for a government or not-for-profit organization. Organizational missions can range from saving lives and protecting citizens to keeping the water supply clean.

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Authored by Jim Kirkpatrick and Wendy Kayser Kirkpatrick

Additional Resources

Free Resources

Kirkpatrick Four Levels® Evaluation Certification Program

Kirkpatrick’s Four Levels of Training Evaluation book

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